International Shipping policy

Due to recent changes in U.S. tariffs on Indian goods, orders will be subject to additional customs charges upon delivery.

About Our Delivery and Shipping Services

We provide shipping within India and to multiple locations outside India. We have tie-ups with leading logistics provider to handle your order in the best possible way and to ensure a safe and fast delivery to you.

Customs and Import Duties Information on International Shipments:

Your order may be subject to import duties that are levied once the package reaches the destination country. An additional charge towards import, customs and taxes may be levied by the custom authorities, and the same shall be borne by you. Please note that House of Masaba Lifestyle Pvt. Ltd. has no control over these charges and cannot predict what they may be in actual. Customs policies vary widely from country to country, and we recommend contacting the local customs office or their website for further information. Additionally, when ordering from www.houseofmasaba.com website you are considered the importer on record and must comply with all laws and regulations of the country in which you are ordering the goods. House of Masaba Lifestyle Pvt. Ltd. is not responsible for any delays caused by destination custom clearance processes. We are unable to redirect orders once items have been dispatched.

Summary of Shipping Charges

Please see below a list of the shipping charges that may be levied on your order placed with us, basis the delivery location and preferred mode of payment:.

Shipping Charges for Delivery Outside India

We provide free shipping to international locations for all prepaid orders above USD 180. For orders with a total amount less than USD 170, we charge a nominal fee of ₹1500 (approximately USD 17) towards the shipping and handling charges.
Please note that the Cash on Delivery option is not available for orders being shipped to international locations outside India.

Our Dispatch Policy:

We understand you are eagerly waiting for ordered styles to be delivered to you at the earliest. Our standard dispatch timelines range from between 1 – 4 weeks from the date of successful placement of your order. Our standard dispatch timeline takes into consideration such orders for which we may have to sometimes make a new piece based on your order. However, if your order is already available with us in the desired size, we dispatch it within 2 – 3 working days from the date of successful placement of you order.

For custom made orders, please note that Pret pieces are typically shipped within 2 weeks, and for embellished products, it may take up to 4 weeks. An estimated delivery time is displayed on the ‘Order Summary’ page of our website at the time of placing the order. We will share details about your orders from dispatch to delivery via email provided by you while placing the orders.

Standard dispatch timeline for Ready to Ship products is 5 working days. In case of an International order, consisting of made to order products as well as ready to ship products, then the order will be dispatched in a single shipment and dispatch timeline of made to order product will be applicable.

Once the order is dispatched, it normally takes 2 – 4 business days for deliveries outside India. Unforeseen circumstances on our orthe logistics provider’s end may sometimes cause delays, however, please be rest assured that our customer service team will be working very closely with the logistics provider to get your orders delivered at the earliest. You can also contact us at shoponline@houseofmasaba.com for any queries related to your order and shipping. If the international parcel is refused or rejected at the delivery destination due to non-payment of customs duties, taxes, or import charges, the order will be destroyed or otherwise disposed of by the carrier or customs authorities, and House Of Masaba Lifestyle Pvt. Ltd. shall not be liable for any refund, replacement, or compensation for such order.

Return and Exchange Policy

Unfortunately, at this moment, we do not permit any returns or exchanges for international orders, unless the product is damaged or defective, or if merchandise delivered is different from what you had ordered.

In an exceptional case to case basis, if a customer can facilitate the return of goods in India, at any of our flagship stores/An address from where a pickup can be arranged through our courier partner Bluedart, within 90 days from merchandise delivery, we are happy to facilitate an exchange for the customer. Shipping charges may be applicable in case, exchanged merchandise requires International shipping.

For your perusal, we have provided below a list of our top international shipping locations situated outside India:

United States Of America	European Union
United Kingdom	Bangladesh
Australia	Netherlands
Canada	Belgium
Singapore	Saudi Arabia
Malaysia	Qatar
Hong Kong	Poland
Thailand	Indonesia
New Zealand	China
Kuwait	Sri Lanka
UAE	Oman
Vietnam	Mexico